Shipping Policy

At Sanatan Incenses, we are committed to delivering your favorite fragrances, agarbattis, and incense products safely and efficiently. This Shipping Policy outlines our shipping procedures, delivery timelines, and related information.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends, public holidays, or during special promotions may require additional processing time.
  • Once your order has been dispatched, you will receive a shipping confirmation along with tracking details (where available).

Shipping Coverage

We currently ship across most locations within India. Availability of shipping services may vary depending on the delivery address and courier service coverage.

For international shipping inquiries, please contact our customer support team before placing your order.

Delivery Timelines

Estimated delivery times are as follows:

  • Metro Cities: 5–7 business days
  • Non-Metro Cities and Towns: 5–10 business days
  • Remote or Rural Areas: 7–14 business days

Please note that these timelines are estimates and may vary due to factors beyond our control.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.
  • Free shipping promotions may be offered periodically and will be clearly indicated on the website.
  • Additional charges may apply for certain remote locations or special delivery requests.

Order Tracking

Once your order is shipped, tracking information will be sent via email, SMS, or WhatsApp (where applicable). Customers can use the provided tracking details to monitor the status of their shipment.

Delivery Delays

While we strive to ensure timely delivery, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier service disruptions
  • High order volumes during festive seasons
  • Unforeseen logistical issues

Sanatan Incenses shall not be held liable for delays caused by circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of order placement.

If an incorrect address, phone number, or recipient information is provided:

  • Delivery delays may occur.
  • Additional shipping charges may apply for re-delivery.
  • We are not responsible for orders delivered to incorrectly provided addresses.

Failed Delivery Attempts

Our courier partners may attempt delivery multiple times. If delivery remains unsuccessful due to customer unavailability or incorrect information:

  • The package may be returned to us.
  • Re-shipping charges may apply for sending the package again.

Damaged Packages

If you receive a package that appears damaged during transit:

  1. Take photographs of the package immediately.
  2. Contact our customer support team within 48 hours of delivery.
  3. Provide your order number and supporting images.

We will review the issue and assist with an appropriate resolution.

Lost Shipments

In the rare event that a shipment is lost during transit, please contact us. We will coordinate with the shipping carrier to investigate and resolve the matter as quickly as possible.

Contact Us

For shipping-related questions or assistance, please contact us through our Contact Us page.

Sanatan Incenses
Website: https://sanatanincenses.com/

We appreciate your trust in Sanatan Incenses and look forward to delivering fragrances that bring peace, positivity, and tradition into your home.